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T O P I C    R E V I E W
greydog-omo Posted - Jan 28 2003 : 15:28:57
Thank you for your e-mail to Intuit. My name is Mike with Intuit's
Executive Response Team, and I would like to respond to your e-mail about
your concerns in using our product. By working together with our customers,
it is our intent to establish clear, identifiable solutions to your
questions and concerns.

First and foremost, I am sorry for the delay in responding to your comments.
Second, I gather that you are giving up on TurboTax because of the
misconception that the product installs spy ware, among other activation
issues.

We hope that the loyal Turbo Tax customers continue to stay informed with
the correct information about what C-Dilla does. It holds the license for
the software product installed. That is all it does. The C-Dilla program
can be uninstalled after the completion of filing taxes.

The activation file is created by TurboTax install to only monitor the use
of TurboTax. The file does remain on your computer after the TurboTax
program is uninstalled. This was a conscious decision on our part.

You can delete Macrovision SafeCast® (C-Dilla) folders and components
associated with TurboTax. An uninstall utility is available on our support
site at
<http://www.turbotaxsupport.com/default.asp?platform=1&DocID=836>

If you reinstall TurboTax after October 15, 2003, you will not need to
purchase a new product license. TurboTax 2002 products that currently
require product activation will be activated free of charge, thus allowing
anyone to install TurboTax on any computer without needing to purchase a
product license. (Example: You activate TurboTax on your home computer and
complete your taxes in March of 2003. The following December, you install
TurboTax on a new computer. Because you installed TurboTax after October 15,
you will not need to purchase a product license.)

Although I can understand the concern based on some of the misinformation,
the activation file does not collect any information about you, your use of
your computer or devices. It transmits no information to us except a random
number generated during the activation process, which is associated with
your specific activation code and your computer. The number is random and
provides absolutely no information that can ever be tied to any personally
identifiable information about you or any other user. For more information
on the product activation facts, please visit us at
<http://www1.turbotaxsupport.com/default.asp?platform=1&formName=&pd=&fs=&ve
r=&sku=&id=&DocID=815>.

You are a valued customer and your opinion matters. I hope this information
answers your concerns. If I can answer any additional questions that you may
have please let me know. Thanks again for your input.

Sincerely,

Mike
Executive Response Team
Intuit Inc.

I am wondering if this is correct ??/

greydog
3   L A T E S T    R E P L I E S    (Newest First)
Petrified-OMO Posted - Jan 28 2003 : 21:06:11
Cow Puckie
Festus-OMO Posted - Jan 28 2003 : 17:50:48
Its BAAAAAAAACK!
HEARTBURN-OMO Posted - Jan 28 2003 : 16:35:40
NOOOOOOOOOOO!!!!!!!

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